Skills & Competencies for Technical Sales Support Specialist IV

Technical Sales Support Specialist IV job profile

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JOB SUMMARY for Technical Sales Support Specialist IV

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist IV

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist IV SALARY RANGE

BASE 50%
$123,733
TOTAL 50%
$127,334
Job Level
P04
Job Code
SM15000230
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist IV skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 general skills or competencies (Job family competencies) for Technical Sales Support Specialist IV

1 Job Family Competencies – Technical Support
Proficiency Level -4
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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2 Job Family Competencies – Business Development
Proficiency Level -3
Skill definition-Planning strategies and tactics for the business to grow and expand.
Level 1 Behaviors
(General Familiarity)
Identifies the principles and procedures of business development.
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Level 2 Behaviors
(Light Experience)
Gathers relevant information from the respective teams to support business development activities.
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Level 3 Behaviors
(Moderate Experience)
Maintains customer satisfaction throughout the dealership to contribute to business development.
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Level 4 Behaviors
(Extensive Experience)
Leverages social media platforms to promote business development activities for our organization.
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Level 5 Behaviors
(Mastery)
Develops an effective business development plan with a focus on the target counties.
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3 Technical Sales Support Specialist IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist IV
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist IV
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Technical Sales Support Specialist IV

1 Core Competencies – Products And Services
Proficiency Level -4
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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2 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
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Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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3 Technical Sales Support Specialist IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist IV
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist IV
Proficiency Level - 5

Summary of Technical Sales Support Specialist IV skills and competencies

There are 0 hard skills for Technical Sales Support Specialist IV.
7 general skills for Technical Sales Support Specialist IV, Technical Support, Business Development, Product and Technical Knowledge, etc.
9 soft skills for Technical Sales Support Specialist IV, Products And Services, Self-Motivation, Problem Solving, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist IV, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Problem Solving.

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